FAQ



What is ToneThreads?

ToneThreads is a print-on-demand apparel service tailored for musicians, bands, record labels, and artists. Our platform provides all the tools you need to create and sell custom merchandise with ease. Integrate your merch shop with Bandcamp, Spotify, or your personal website, as well as directly through your dedicated ToneThreads storefront. We handle all the logistics, from printing to direct shipping to your fans, eliminating the need for you to buy and store inventory upfront or manage shipping details. ToneThreads offers a completely hassle-free and risk-free approach to merchandise sales, letting you focus on your music while we take care of the rest.



What's the merch quality like?

We make merchandise you and your fans will love to wear. Our t-shirts come in stylish fits, made from soft, high-quality ring-spun cotton. Hoodies are cozy and durable, crafted from a cotton/poly blend, featuring drawstrings and a front pocket.

We use the most cutting-edge printing technology available that can print millions of colors in fantastic detail. From simple one-color logos to full-color photos or complex designs, our prints look amazing. Our state-of-the-art printers use eco-friendly water-based inks that, with proper care, won't fade in the wash.



What is the turnaround time for orders?

Orders typically ship within a few days. We print and dispatch from multiple facilities in Europe and North America to ensure fast and efficient delivery worldwide. Our efficient process means you get high-quality merchandise quickly, wherever you are.



Do I have to be in a band to sell merch with ToneThreads?

No, not at all. While ToneThreads was initially crafted with the music industry in mind, offering specialized tools for musicians to create and sell their merch, our platform is welcoming to all. Visual artists, businesses, and creators across various fields find ToneThreads invaluable, not just for its ease of use but also for the features tailored to streamline and enhance the merchandising process. This diversity of users enriches our community, demonstrating that anyone looking to sell high-quality, custom merchandise can thrive with ToneThreads.



How do I use ToneThreads? (For Artists)

Getting started on our platform is simple. First, sign up for a free account. Then, go to "Create New Merch" to upload your design. As you navigate our site, you'll find helpful options and instructions, usually in the footer of each section, making it easy for you to create and manage your merch effortlessly. And if you ever have any questions, our support team is just an email away at support@tonethreads.com. We're here to help make your experience as smooth and successful as possible.



How do artists make money?

Artists set their own prices. They earn the difference between their set price and the base cost of the item, which starts at $10, plus any applicable fees. When selling through ToneThreads and Shopify, artists are only responsible for a portion of the merchant fees. Sales made on platforms like Bandcamp also include the platform's share and the full merchant fees in their cost breakdown. This system ensures fans get great value while directly supporting their favorite artists.



Is there a cost for artists to use ToneThreads?

Absolutely not! Artists can create and sell their merchandise on Bandcamp, Spotify, ToneThreads, and their own websites without any upfront fees or charges. Costs associated with the base price of merchandise are covered by the sale proceeds.

For those looking to enhance their experience, we offer a Pro Subscription. This comes with a wealth of additional benefits and perks for either a monthly or yearly fee. More info



What is your return policy?

Our return policy can be found here.


How do I contact you?

Have a question that's not here? Email us at support@tonethreads.com